17-04-2021

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Your organization may have BIG-IP APM for VPN access. See how you can connect to your org's #VPN using the BIG-IP Edge Client along with Chrome, Microsoft Ed. BIG-IP ® Edge Client ® for Mac user interface displays these connection options. Auto-Connect Starts a secure access connection as it is needed. This option uses the DNS suffix information defined in the connectivity profile to determine when the computer is on a defined local network. Perennially important, virtual private network (VPN) security is now imperative given the current COVID-19 pandemic. Remote working has fast become the new normal and, correspondingly, the demand for VPN capabilities has skyrocketed. Unfortunately—if unsurprisingly—attacks on VPNs have risen sharply alongside. Client for Windows, Free F5 Access - Apps as the BIG-IP Edge Access - Apps on K84473448 - How to F5 Networks secures and VPN servers. F5 Client for Windows - Clients, +200MB) with all download and install Windows 10, Windows 10 Mobile, will redirect you to login page. IMPORTANT: If your DUO dialog box appears without scroll bars or you are unable to view the lower part of the dialog box, you must uninstall any previous versions of the VPN Desktop Client using the VPN F5 Client Clean-up Tool for Macintosh as follows: Download the VPN F5 Client Clean-up tool.

The F5 Big-IP Edge client provides a secure connection for accessing an @northwestern.edu (Exchange) email account using Outlook. If you are a Feinberg faculty, staff member, or student, you are required to use this VPN client before accessing your email account, whether you are on campus or off campus. Because Big-IP Edge is used only for email access, you will still need to use traditional VPN to connect to shared drives and other University resources (e.g., Kronos) when you're off campus.

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When the F5 Big-IP Edge client was pushed to your University computer, it was preconfigured with the appropriate server information to allow you to connect easily. Your computer settings were also modified to automatically open the client when you turn your computer on. All you need to do is add your NetID and NetID password to complete the configuration.
To have your personally-owned Mac configured to use the F5 Big-IP client, contact Feinberg IT at fsmhelp@northwestern.edu.

Using the Big-IP Edge Client for the first time, or after a NetID password change

  1. Open the F5 Big-IP client
    1. If you see an F5 icon in your menu bar, click it and select Show Main Window.

    2. If you don't see the icon in your menu bar, navigate to your Applications folder to find the client, then double-click it to open it.

  2. Enter or change your login information:
    1. If this is the first time you're using the client, enter your NetID as the Username, and your NetID password as the Password. Make sure the Save checkbox is checked to save this login information.
    2. If you have changed your NetID password recently and need to update this info in the client, delete the existing password and enter your new one.


  3. Click Logon. The icon in your menu bar will turn red to indicate you're connected.
  4. When you're done using the client, click the red F5 icon in the menu bar and select Disconnect. The icon's color will change from red to gray once you're disconnected.

Using the Big-IP Edge Client

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  1. If you see an F5 icon in your menu bar, click it and select Connect. The icon's color will change from gray to red once you're connected.

  2. If you don't see the icon in your menu bar:
    1. Navigate to your Applications folder to find the client, then double-click it to open it.

    2. Click Logon. Once you have opened the client, you will see its icon in the menu bar. The icon's color will change from gray to red once you're connected.

  3. When you're done using the client, click the red F5 icon in the menu bar and select Disconnect. The icon's color will change from red to gray once you're disconnected.

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Configuring the Big-IP Edge Client

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  1. If your client shows that the server field is blank, you will need to add this information. You can configure this yourself:
    1. From the Server drop-down menu select Add New Server.
    2. Enter vpn-edge.vpn.northwestern.edu, then click Verify.

  2. Once verified, enter your NetID as the Username, and your NetID password as the Password. Make sure the Save checkbox is checked to save this login information. Then click Connect to connect to the server.

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See Also:

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For additional assistance please contact Feinberg IT at fsmhelp@northwestern.edu, or call the IT Support Center at 847-491-4357 (1-HELP) option 5.